If you want to read my post popular article on empathy, this is it: The Six Habits of Highly Empathic People, published over at the Greater Good Science Centre at Berkeley.
I also explored this theme in a talk I gave at the Royal Society of the Arts, which describes six ways to expand our empathic potential, drawing on everything from the empathy experiments of George Orwell to developments in industrial design, from the struggle against slavery in the eighteenth century to the Middle East crisis today. Discover why the 21st century needs to become the Age of Outrospection.
The full version of this talk is available as a podcast.
The ideas in this talk are discussed in my book Empathy.